Terms and Conditions

TERMS AND CONDITIONS

 

RESERVATIONS: Reservations can be made either online (www.nextautorent.ro) or by phone at the specified phone numbers. After the customer places the reservation order, they will receive a booking confirmation via email; please print this confirmation and present it to the Next Auto Rent / Surprice Car Rentals agent when picking up the car. Reservations will only be confirmed for a vehicle group, not for a specific car type/model. If the requested vehicle group is unavailable, the customer will receive a similar car or an upgraded vehicle at no additional cost. Once the reservation is confirmed, any subsequent modifications may affect the price and availability of the desired vehicle. For any changes or cancellations of the reservation, please contact us at the following phone numbers: +40 799 555 266 or +40 747 065 167.

PAYMENT TERMS AND METHODS:The renter will not be required to make any advance payment; the full payment will be made at the time of signing the contract (including vehicle rental, optional insurance, optional equipment, and/or any additional charges based on delivery/return hours). All taxes and fees are calculated in Euros. Cash payments can be made in the following currencies: LEI, EURO, or GBP. Credit or debit card payments: VISA, VISA ELECTRON, MASTERCARD, MAESTRO; the equivalent amount in LEI will be charged at First Bank's exchange rate plus a 1% bank fee applicable on the invoice date. If the amount is not paid within 30 days from the invoice date by the broker, the renter will be charged according to their voucher.

SECURITY DEPOSIT: The blocked amount as a deposit represents the renter's liability in case the vehicle is damaged during the rental period. The deposit will be pre-authorized on the renter’s card for up to 21 business days, and this operation will not incur any cost for the renter if the car is returned in the required condition as per the terms at the time of pickup. The credit card used for the deposit must be issued in the main driver's name (contract holder). The credit card must have the full name and embossed card number. The card must be valid for at least six months. The renter must possess a card with a physically printed CVV code; online CVV credit cards are not accepted. When picking up the car, the client will complete a card details acceptance form, except for the card's security code (CVV).

AGE AND DRIVING LICENSE: To rent a vehicle from NEXT AUTO RENT / Surprice Car Rentals, the renter must meet the minimum age requirements. The minimum age is 21 years for small and medium car categories. A young driver fee of €10/day applies to individuals up to 25 years old. The renter of Next Auto Rent / Surprice Car Rentals must have held a valid driving license for at least 12 months; otherwise, a fee of €500 will be charged at the time of pickup. If the driving license is not written in Latin characters, an international driving permit must be presented. No rental contract will be concluded if the driver presents a copy of the driving license, an expired license, or proof of a temporary license. Depending on the client, Next Auto Rent Surprice Car Rentals reserves the right to refuse the rental without explanation.

DELIVERY: The vehicle will be delivered to the renter at one of the Next Auto Rent / Surprice Car Rentals offices during business hours: Monday – 09:00-20:00 (24/7 service available if applicable), Saturday 09:00-14:00, closed on Sunday. If the vehicle is picked up/returned outside normal business hours, a €25 fee will be charged regardless of the pickup/return time.If the client arrives at the rental agent and encounters difficulties related to their bank card (e.g., invalid card or insufficient funds), the reservation will remain valid for a maximum of 25 minutes.The client must resolve the issue within the given timeframe. If the issue is not resolved within this period, the reservation will be automatically canceled, and the vehicle will become available for other clients, with no possibility of rescheduling the rental.

DOCUMENTS REQUIRED FOR VEHICLE PICKUP:

• Identity card or passport;

• Valid driver's license held for at least 12 months;

• Credit/debit card (as applicable).

If there is an additional driver, they must present their driver's license and identity card and be present at the contract signing. A fee of 12 euros/day will apply for the additional driver.

CROSSING THE BORDER: Crossing the border with a rented vehicle is only allowed if approved in writing by Next Auto Rent / Surprice Car Rentals and confirmed at the time of reservation. Premium vehicles (Group G), 8-9 seat minivans, and 4x4/SUVs are not allowed to leave Romanian territory. For this service (Cross Border), a fee will be calculated based on the destination country/countries and distance, payable at the time of contract signing.In case of damages/technical issues, the renter is responsible for transporting the vehicle back to Romanian territory at their own expense. Next Auto Rent / Surprice Car Rentals vehicles may travel within European Union countries (only on the continental part; island crossings are not permitted).

FEES: The fees in our offer include: vehicle maintenance, radio, third-party liability insurance, and Romanian road tax vignette. The minimum rental duration is 24 hours, with a one-hour grace period beyond the 24-hour mark at no charge. If the vehicle is returned more than 60 minutes past the pickup time indicated in the contract, the client will be charged for an additional day.

ADDITIONAL FEES: • Additional driver fee: Only drivers listed in the contract are allowed to operate the Next Auto Rent vehicle. Additional drivers are registered in the contract only when it is signed (at vehicle pickup). If the vehicle is driven by an unauthorized driver (someone not mentioned in the rental contract) and damages occur, the client will be responsible for all costs, regardless of the insurance purchased at contract initiation. Depending on the damages, Next Auto Rent / Surprice Car Rentals may require the client to pay compensation up to the equivalent value of the vehicle.

 • Fee for pickup/return outside working hours: If the client wishes to pick up/return the vehicle outside the stated working hours, a fee of 25 euros per service will apply. (as applicable)

• Fee for changing the return location: If the client changes the vehicle return location, a fee of 25 euros will apply if the vehicle is returned within the same city. If the client wishes to return the vehicle in a different city from where it was picked up, a fee will be charged based on the distance.

Damage Administration Fee: If damages are found upon the vehicle's return, the client will pay a damage administration fee of 100 euros, regardless of the type of service selected when signing the contract (with or without excess).

OTHE ADDITIONAL FEES :

FROM/TO	Bucharest Otopeni	Cluj-Napoca	Targu Mures	Oradea	Bucharest Baneasa
Bucharest Otopeni	20 EUR	200 EUR	180 EUR	220 EUR	20 EUR
Cluj-Napoca	200 EUR	20 EUR	100 EUR	120 EUR	200 EUR
Targu Mures	180 EUR	100 EUR	20 EUR	150 EUR	180 EUR
Oradea	220 EUR	120 EUR	150 EUR	20 EUR	220 EUR
Bucharest Baneasa	20 EUR	200 EUR	180 EUR	220 EUR	20 EUR

 

• Lost key: 100-250 euros (if a Next Auto Rent / Surprice Car Rentals advisor travels to the client for this issue, an additional fee of 25 euros will be charged if within the same locality. Outside the locality, the cost of the kilometers to the client's location will be calculated).

 • Lost documents: 250 euros.

 • Excessive dirtiness in the vehicle (stained seat covers, dirty roof, etc.): 150 euros.

 • Damage to upholstery (cigarette burns, tears, snags, etc.): 500 euros.

 • Lost accessories: Between 50 and 150 euros.

• If a renter has two or more bookings, a fee of 100 euros may be charged for blocking the cars. If a Next Auto Rent / Surprice Car Rentals agent travels to the client due to damages, vehicle change (due to client’s fault), or similar reasons, the cost for transporting the car to the client's address, according to the authorized transport company, and the daily agent’s fee for the vehicle change will be charged. This intervention is only possible with written confirmation from the client.

FUEL FEE : Same to Same: Clients pick up the vehicle with the same fuel level and must return it with the same level in the tank; otherwise, the client will pay a 20-euro refueling fee + the missing fuel at the station's price.

OPTIONAL EQUIPMENT SUBJECT TO FEE:

• Child car seat – 10 euros/day (VAT included), up to a maximum of 150 euros. In Romania, any child up to 135 cm tall must be transported in a special seat or a device suitable for their height.

 • GPS – 7 euros/day (VAT included).

 • Winter equipment – 2 euros/day (VAT included). In Romania, winter tires are mandatory between November 1st and March 31st, so all Next Auto Rent / Surprice Car Rentals vehicles will be equipped accordingly.

 • Pre-wash fee – 10 euros. The vehicle can be returned dirty on the outside; however, if the pre-wash fee is not paid, the vehicle will be returned clean; otherwise, a 20-euro fee will be charged.

OPTIONAL SERVICES:

 • TPC – Theft protection insurance – 50 euros/rental.

• CDW – Collision damage waiver – 3-50 euros/day.

• SCDW – Super collision damage waiver – 10-120 euros/day.

CLIENT’S RESPONSIBILITY IN THE ABSENCE OF INSURANCE :

1.        Lack of Insurance: If the client has not opted for appropriate auto insurance for their vehicle, they will be fully responsible for any damage, accidents, or losses incurred by the vehicle, regardless of the cause of the accident or damage (including if these damages were caused by him or another traffic participant).

2.        Full Responsibility: The client will bear all repair costs, replacement expenses, legal fees, or any other costs resulting from the accident, even if the incident was not caused by their own actions.

3.        Exemption from Liability: In the event of an accident or damage, where the client has not taken out insurance, the company will not be held liable for any damage to the vehicle or any additional costs related to rectifying the situation.

I – CONTRACT

 If the Renter signs the next page of this contract, it means they accept all the clauses specified in this contract and all its annexes, which constitute the contractual obligations the Renter (client) has in relation to the Owner. Any additional elements or modifications will be valid only in writing, with the approval of both contracting parties, through an additional act signed by both the Owner and the Renter. The contractual clauses include the information from the form on the next page and all information from the annexes.

II – CONTRACT PERIOD

 The Owner agrees to allow the Renter to use the vehicle starting from the delivery date until the return date/time, at which point the Renter is obligated to return the vehicle to the location specified in the form on the next page of this contract. The rental period, during which the Renter is authorized to use the vehicle, can only be extended upon a written request from the Renter and written approval from the Owner. In this case, the Owner will communicate the new return date and time to the Renter, which will become the return date/time at which the Renter is obligated to return the vehicle. If the Renter does not comply with the contractual clauses, the Owner reserves the right to terminate the rental before the contract's expiration. In such a case, the Renter will receive a written notice, either in person or by registered letter, and the Renter agrees to return the vehicle within a maximum of 12 hours from the day they receive the notice, to the location specified in the form on the next page. If the Renter exceeds the 12-hour period for returning the vehicle, the Owner will notify the Renter that the vehicle is considered to be held by the Renter without the Owner's consent, and the Owner will have the right to notify the competent authorities (police) to recover the vehicle legally, including by reporting it as stolen. In such a case, the Owner may recover the vehicle using their own means, in accordance with the legal requirements in force. The Owner may withdraw the vehicle if it is reasonably determined that the Renter has violated any of the contractual clauses or if the Owner finds that the data provided by the Renter is incorrect or false.

III. OBLIGATIONS OF THE OWNER TO THE RENTER:

 • The rented vehicle has been maintained according to the manufacturer's requirements. • The vehicle is delivered in operational condition, suitable for the purpose it was designed for, based on the handover protocol attached to this contract. • If the vehicle becomes inoperable for reasons not attributable to the Renter, the Owner will replace it, at the Renter's request, with a similar vehicle (where possible). If the vehicle cannot be replaced, and the issue with the initial vehicle cannot be remedied within a reasonable time, the Owner will refund the corresponding rental cost, calculated proportionally with the period during which the vehicle was unavailable. • The Owner is not responsible for any losses incurred by the Renter if the vehicle is damaged or defective for reasons not attributable to the Renter. • The Owner is not responsible for the loss or destruction of any property left in the vehicle by the Renter or other individuals. • It is mentioned that the vehicle will be replaced within a maximum of 48 hours if a technical defect is found.

IV. BY SIGNING THE AGREEMENT, THE RENTER (CLIENT) AGREES TO THE FOLLOWING:

 By signing this agreement, the Renter agrees to assume the following obligations, the content of which is clear, and guarantees that:

• They hold the necessary licenses or permits for themselves, the driver, or any additional drivers to operate the vehicle.

 • The information they provide, completed on the front or back of this form, as well as in any annexes signed or by any of the authorized representatives of the Renter, is true.

 • They have no prohibition to drive vehicles in Romania and have not been prohibited from driving vehicles due to alcohol or drug-related offenses.

• The Renter or any of their authorized representatives, drivers, or additional drivers will check the vehicle before driving it and will notify the Owner if they find any non-compliance or deficiencies not mentioned in the form on the next page, the pre-rental inspection report, or in any relevant annexes signed by them.

 • The Renter is solely responsible and agrees to compensate the Owner in full for all civil liability costs and expenses (including legal fees) not covered by mandatory or optional insurance policies.This will not replace or limit in any way the other damages that may be owed for covering any damages that may arise from non-compliance or improper fulfillment of the obligations assumed under this agreement, all claims or other types of actions or requests made by the Owner or against the Owner, due to the fact that the Renter has not complied with any of the contractual clauses or the clauses of the insurance policies.

• The Renter agrees to the electronic storage of their personal data and authorizes the Owner to use this data if, at the time of signing, the Renter makes false statements or violates the terms of this agreement, and authorizes the Owner to transmit the information to national authorities in case of suspicion related to the commission of a crime.

V. CONDITIONS OF USE:

 • The Renter agrees to use the vehicle with care, maintain it in an operational condition, check the mechanical state, oil/antifreeze levels, tires, and generally adopt a prudent behavior. Any repairs to the vehicle made by the Renter or anyone else are prohibited without the written approval of the Owner. The Renter will ensure the vehicle is fueled with the appropriate fuel.

 • The Renter agrees to comply with the general conditions of the insurance policies signed with the Owner. The Renter agrees that, beyond normal wear and tear, they will bear the costs of all damages caused by their fault, which are not covered by the insurance policy.